Tejgoan, Dhaka, Bangladesh
info@hostassis.com
+8801521-432822
Last Updated: 01 June 2025
At HOSTassis, we are dedicated to providing high-quality services and digital resources to support your hosting success. We want you to have a positive experience with us. Please read our refund policy carefully before making a purchase.
Because our products are digital and delivered instantly, we generally do not offer refunds once a purchase is completed. If you experience any trouble accessing or downloading your product, please contact us — we're here to help and will work quickly to resolve any issues.
If you are not satisfied with the services you've purchased (such as virtual assistant or co-hosting support), you may request a refund within 30 days of the service start date. Refund requests must be submitted in writing, explaining the reason for dissatisfaction. Each request will be reviewed on a case-by-case basis to ensure fair resolution.
In the rare event you receive a defective file, broken link, or encounter issues with the functionality of any digital product, please contact us within 7 days of purchase. We'll either replace the item or assist you in accessing a fully functional version.
Due to the nature of instant-access digital products, we are unable to provide refunds for "change of mind" after purchase. Please carefully review product descriptions, previews, and service details before making your decision.
Our support team is available and happy to assist you with any questions about accessing, editing, or using your purchased products or services. We want you to feel confident and supported at every step!
If you have any issues with your purchase or would like to request a refund under this policy, please reach out to us:
Email: info@hostassis.com
We aim to respond within 24-48 hours and will do everything we can to resolve your concerns promptly.